Once in awhile things don’t work out and an exchange or return is needed. Remember, problems are opportunities for solutions. Talk to us!
customstitchesbyroxanne@yahoo.com
(716)488-0889
Wedding Veils
- You must notify us within 3 days of receiving your veil if you need to return it.
- We ship all veils insured, so if it is damaged or missing let us know.
- Buyer is responsible for return shipping for an exchange or refund
- International customers, shipping fees are not refundable
- There is a 25% restocking fee for returned veils (no fee for exchanged veils)
Tiaras, Hair Accessories, Evening Bags, Jewelry, Wraps
- You must notify us within 14 days of receiving your item if you need to return it.
- We ship wedding accessories insured, so if it is damaged or missing let us know.
- Buyer is responsible for return shipping for an exchange or refund
- International customers, shipping fees are not refundable
Preservation Supplies
- You must notify us within 14 days of receiving your item if you need to return it.
- Must be unused
- We ship most preservation supplies insured, so if it is damaged or missing let us know.
- Buyer is responsible for return shipping for an exchange or refund
- WARNING: the large wedding gown boxes are expensive to ship, $20 to $30 or more depending on how far away you are. Therefore it is important to check the dimensions and make sure the size will work in the area you plan to store it. If you are not sure what size you need for your dress, ASK before you buy.
- International customers, shipping fees are not refundable
Sweater Bricks, Fashion Tape and more
- You must notify us within 14 days of receiving your item if you need to return it.
- Buyer is responsible for return shipping for an exchange or refund
- International customers, shipping fees are not refundable
