Exchanges & Returns

Once in awhile things don’t work out and an exchange or return is needed. Remember, problems are opportunities for solutions. Talk to us!

Wedding Veils

You must notify us within 3 days of receiving your veil if you need to return it.
We ship all veils insured, so if it is damaged or missing let us know.
Buyer is responsible for return shipping for an exchange or refund
International customers, shipping fees are not refundable
There is a 25% restocking fee for returned veils (no fee for exchanged veils)

You must notify us within 14 days of receiving your item if you need to return it.
We ship wedding accessories insured, so if it is damaged or missing let us know.
Buyer is responsible for return shipping for an exchange or refund
International customers, shipping fees are not refundable

You must notify us within 14 days of receiving your item if you need to return it.
Must be unused
We ship most preservation supplies insured, so if it is damaged or missing let us know.
Buyer is responsible for return shipping for an exchange or refund
WARNING: the large wedding gown boxes are expensive to ship, $20 to $30 or more depending on how far away you are. Therefore it is important to check the dimensions and make sure the size will work in the area you plan to store it. If you are not sure what size you need for your dress, ASK before you buy.
International customers, shipping fees are not refundable

You must notify us within 14 days of receiving your item if you need to return it.
Buyer is responsible for return shipping for an exchange or refund
International customers, shipping fees are not refundable